Some more information about Communication Solution Executive / Manager
Important : These are some basic guidelines and tips.
1.
CALLING GOES CALLER-LESS
The all-new state of the art AI-powered Text-To-Speech(TTS) service transforms text into lifelike speech. Now, IVRs will talk with lifelike voices. These refreshed services come with Speech Synthesis Markup Language(SSML)-enhanced input text. The natural-sounding speech will help businesses supercharge their customer experience on existing applications.
Key benefits of TTS
Reduced workforce environment
Process all calls in a single day
Minimal manual efforts involved
Reduce operational costs by up to 70%
2.
JUST ONE CLICK AWAY
An instant calling widget, strategically placed on your website to help you get in touch with leads while they`re looking you up. With Click-To-Call Solution you can connect with leads, right away, to increase your conversion time. As soon a visitor submits his number we bridge a call between your agent and the visitor (Number registered in NDND are not dialed). These calls are free of cost to your potential customers.
Why you need this?
Easy Installation
Configurable Availability
Record & log every call; Never miss a visitor
Integrate with website & apps
3.
A virtual number to help drive your sales
Virtual Number helps you to understand the success of your latest marketing campaigns; and choose the right form of advertising for your next product launch. It offers individual numbers in bulk-one for every ad, center or location. You can also track source of your leads to measure and record them.
Why Virtual Number?
Local & International Numbers : Get Numbers for both local and International markets making your business location agnostic.
Support For VOIP & PSTN Calls : We’ve been mindful of legacy system and ensure full support for VOIP & PSTN calls.
Intelligent Routing: Based on agent availability, location, time and other metrics the auto-routes for maximum throughput.
4.
Manage all your inbound calls effectively with call center service.
Our all new state of the art AI powered Text-To-Speech (TTS) service transforms text into lifelike speech. Now, IVRs will talk with lifelike voices. These refreshed services come with Speech Synthesis Markup Language (SSML)-enhanced input text. The natural-sounding speech will help businesses supercharge their customer experience on existing applications.
Call Monitoring :
Monitor the quality of your calls by simply listening in to the calls between your agent and the customer in real time and gain valuable insight into the needs of your customers.
Call Barging:
Ensure effective quality assurance by dropping in on live calls to speak directly to the customer on the same call.
Call Whispering:
Train your contact center agents or employees by speaking to them within the call without letting the customer know.
5.
Feel free to write us at ask.mycitynetwork@gmail.com
6.
We invite you to be a mentor and help others with your knowledge and experience. Feel free to write us at ask.mycitynetwork@gmail.com